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Small Business IVR

Any small business owner will tell you - time is money. Answering routine telephone requests or frequently having to route calls can consume a huge amount of valuable time - time that can be better spent focusing on other important business activities. With Synclio‘s small business IVR (interactive voice response) feature, you can program your phone system to handle these tasks for you, quickly and efficiently and without sacrificing customer satisfaction.

Save Time - Improve Efficiency

With IVR you can instantly provide your callers with static information, such as business hours or driving directions, or establish pre-recorded prompts that your callers can select from by using their telephone keypads or through spoken commands. You can even program your IVR to provide detailed account information, freeing up other members of your team to focus their efforts on their job duties rather than fielding calls, ultimately improving their productivity and efficiency. Now when a caller needs to know what time your office closes or what their account balance is, they can retrieve the information they need without ever having to speak to a live agent.

Boost Customer Satisfaction

Small business IVR also allows you to extend your "virtual# business hours to 24 hours a day, 7 days a week, which instantly gives your business a more professional image and provides a higher level of convenience to your existing and potential customers. We live in a world of instant gratification so if a caller needs information but can‘t reach your business outside of normal business hours, they may turn to your competition instead. Small business IVR eliminates this risk by providing your valued customers with access to your business whenever the need arises.